When you arrive at Heathrow Airport (excluding Terminal 5) and you have collected your luggage from the luggage reclaim we would ask that you call ahead for a shuttle bus and it will depart from our office to collect you from the terminal you arrived at and take you to our Avis Budget office at the airport. It can take approximately 10 to 15 minutes for the shuttle bus to reach the terminal you arrived at, dependent upon road traffic, hence the request to call in advance due to the current situation and environment.  Our buses do run on a schedule to each terminal 7 days a week between the times of 5:30am to 11:30pm daily, but by calling ahead we will be aware of your arrival. The number to call is 0208 754 7150.