Questions about my current rental

We understand you might get delayed, so we try to be flexible. If you're running late or need to extend your car rental, please make sure you contact us as soon as possible. Should you return the vehicle late – without notifying us or extending your hire – you may be subject to a late return fee. If you fail to extend the rental and you are more than 29 minutes late returning the vehicle, your rental will be extended and you will be charged an extra day's rental at current pay at location prices plus a late return processing fee for each day or part of a day until the vehicle is returned.

If you overrun past your agreed return date and time, you will incur a late return fee. If you still haven't returned the vehicle 24 hours later, then another late return fee will be applied. A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station.

Depending on the country of rental, the daily late return fee will be (inclusive of VAT): £15.00/CHF 20.00/150.00 (DKR, NKR or SKR)/ Between €15 and €18.60 (country dependent) or the equivalent amount in local currency.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We offer theft protection with all our hire vehicles to help pay for the replacement of all or part of your hire vehicle if it's stolen. Should this happen, you will pay a fixed fee. The amount you pay depends on the vehicle you hire and where you hire it. If you'd rather reduce or not pay this fee, you can upgrade your level of cover. It's worth remembering you won't be covered if you leave your hire vehicle with the keys in it, so stay vigilant.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

When you book your hire car online, you'll receive an email confirmation explaining where to return it. You don't need to provide any paperwork when you bring it back, but your rental agreement is useful as it shows any damage that already existed. We will check the vehicle to make sure we are both satisfied.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Don't worry. Call the 24 hour Freephone emergency breakdown helpline provided in your rental agreement and we will come to help. No matter when or where, we will be there. Please note that breakdown assistance will not cover every situation. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support. Find out more.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

When you book your hire car online, you'll receive an email confirmation explaining where to return it. You don't need to provide any paperwork when you bring it back, but your rental agreement is useful as it shows any damage that already existed. We will check the vehicle to make sure we are both satisfied.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We always check our hire vehicles thoroughly but in case you find damage that is not marked on your rental agreement, please let a member of staff know or call us as soon as possible after collecting it so that we can amend your paperwork accordingly. Our number can be found on the front of your rental agreement.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We always aim to provide quality vehicles in premium condition. On the rare occasion you are unsatisfied with the condition of your vehicle, we are happy to help and will of course change it if necessary. If you collected it, simply return to the hire station. Or if your hire vehicle was delivered, please call the number on the front of your rental agreement. If you feel that your vehicle is not safe to drive, please call the roadside assistance number printed on your contract.

What do you desire? Discover our vehicles.

 

Planning a trip? Start your journey.

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You want to return your hire vehicle with minimal fuss. We understand. That’s why when you collect your hire vehicle we can tell you where the nearest fuel station is. Rather not worry about returning with a full tank? Pay for a tank of Fuel Upfront and you will save time and money, because we always aim to offer a discounted rate. Find out more about your fuel options.

 

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We always aim to provide the perfect model for your journey. If you are not satisfied with your choice, you can change it during your journey. Simply visit the nearest hire station and we may exchange it, depending on the availability of other vehicles. If your hire car has a fault, we will of course make it our priority to provide another vehicle.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes! Simply go to your nearest hire station with the additional driver(s). Every driver must be present and your additional driver(s) will need to show their driver's licence. Adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then. To get more information about additional drivers please take a look on our website.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Unfortunately no, the name on the rental agreement, the "named" or "main" driver, must remain as it has been reserved. Should the main driver be unable to drive the vehicle or pick up the reservation, the rental must be cancelled and re-booked under the new designated name at current pay at location rates. Please note that for any cancelled reservations there may be cancellation fees as set out in our booking terms and conditions

If the rental has already begun, you may wish to add an additional driver so that another individual can drive the vehicle, however the named driver cannot be changed.

If you cannot find your rental car keys, please first call our agents at the rental agency (listed on your rental documentation) and report the lost keys. Usually, we have a spare key for vehicles in a central storage location, which is then ordered for you by the agency.

Additionally, there may also be times when we need to have the rental car towed by a breakdown service if the keys cannot be secured otherwise.

You will be responsible for any loss or damage to the rental car keys. The amount of these costs depends on the country of rental. Costs resulting from loss of keys, such as towing service and replacement of the keys, must be paid by the customer.

Smoking is strictly prohibited inside all of our vehicles. If we believe that someone has smoked inside the car during the rental period, an additional charge will be applied to cover our added specialist cleaning costs.

If, on the other hand, at the beginning of your rental you notice a cigarette smell, please let the station know and we will provide you with a new vehicle.

The Congestion Charge zone covers central London. It spans Hyde Park in the west to Vauxhall in the south, Tower Hill in the east and Regent's Park in the north. You can find out exactly the areas it covers by viewing the Congestion Charge map. We can pay on your behalf for the first and last day of your rental. Just let us know when you collect your hire vehicle and we will add it to your rental agreement. Discover how to pay the charge.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We understand you may need to return your hire vehicle when we're not here, especially if you're flying from an airport during the night. That's why at many locations you can return your hire vehicle when it suits you. Just leave your keys in our secure drop box. Find out whether this is a service we offer at your hire station. Please remember you are responsible for the condition of your hire vehicle until we check it. When you collect your hire vehicle, we'll let you know where to park it on your return.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

In the rare event that a service light comes on during your rental, please contact our roadside assistance team using the number provided on your rental agreement and we will arrange a vehicle exchange. We apologise for any inconvenience that this will cause.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Breakdowns, however unlikely, may happen but don't worry, we won't leave you behind.

If you need to call for roadside assistance, you must only call us or our roadside assistance provider. Contact details can be found on the first page of your rental agreement, or inside the vehicle. 

Don't worry if you do not have our Roadside Assistance Plus. We offer 24 hour emergency breakdown assistance in case you have a mechanical breakdown or are involved in an accident. No matter where or when, we will be there. Please note that our standard breakdown assistance will not cover every situation and additional charges could be also added to your final invoice. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Your hire car will run on either diesel or petrol. Or if it's a hybrid, petrol and electricity. It depends which model you choose. But always remember to refill your car with the right type of fuel. If you're in doubt, check your rental paperwork for the fuel type or call your hire station whose number is listed on your rental agreement.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Renting with us offers you flexibility. You can choose to extend your rental however, late return fees may apply. Please contact the rental station directly as soon as possible quoting your rental agreement number or vehicle registration number.

If you would like to extend your current hire car, we'll do our best to help; please contact the rental station directly quoting your rental agreement number or the registration number of the vehicle. Please note – extra days will be charged at 'pay at location' prices and your pre-authorisation will be updated to include any anticipated additional costs. We will try to help you extend your rental over the phone, however sometimes you may be required to visit one of our locations.   

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We always aim to provide the perfect model for your journey.

If you are unsatisfied with your choice, we will of course try to change it – depending on what's available. If you collected it, simply return it to the hire station. Or if your vehicle was delivered, please call the number on the front of your rental agreement. If we do not have any alternative vehicles available in the category you have chosen, you can also request a paid upgrade to a different category.

What do you desire? Discover our vehicles.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You are charged for each day (24 hours) you hire a vehicle. Whether you hire it for just two hours or 24 hours, you will be charged for the full day. Early Returns: If you return the vehicle and any optional extras early, you will lose the benefit of any special offers if you no longer meet their requirements. This may result in the rental costing you more. There is no refund for any unused days.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


You pay for each day you hire a vehicle, which is based on a 24 hour rental period. If you return your hire vehicle within 24 hours, you'll still be charged for the full day. There's also no penalty for returning your vehicle up to 29 minutes late, but for returns after this time we're afraid you will be charged for another day as well as a late return fee. If you are going to be late or would like to extend your rental period, please call your hire station ahead of time to let us know.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


When you collect your hire vehicle you will receive a rental agreement. This document contains all the information you need to know, including the booking price and the vehicle's condition. You will need to check and sign your rental agreement before you drive your hire vehicle away.

It's a very quick and simple document, because we don't want to hold you up on your journey.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


You are welcome to return the vehicle early if you absolutely need to. Please keep in mind however, that if you return early and have prepaid for your rental, there won't be a refund for any unused days. There is also a chance that the rental could cost you more as some rates or discounts may only apply to the rental length that you originally booked.

Want more information about our returns process? Visit our terms and conditions page for more.

 

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Your rental contract, or rental agreement, is the most important document when renting a vehicle. This contains all of your personal information, selected products, quoted price, important information regarding your vehicle and rental locations, and many key terms and conditions. It is very important that you become familiar with your rental agreement for your understanding and safety. You will understand what you should be charged and when, as well as important rules for using one of our hired vehicles such as what to do if you've had an accident or who to call if your vehicle has broken down.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

If you already have your vehicle and want to keep it for longer time, simply call us at the location you collected it from or contact our reservations team. We'll work around you, where possible. Please note that changing the duration of the rental could change the overall amount you pay. We will instantly tell you how much more it will cost to keep it clear and stress free for you. We will also let you know if your hire car happens to be nearing the end of its 'rental life' and confirm if it's able to stay on the road a little longer. If not, we will find your nearest hire station, from where you can continue your journey in a new vehicle. Our telephone number is on your rental agreement or it can be found here

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We always check all tyres during the pre-rental inspection, so the tyres on your hire vehicle should be in a safe condition. However, we understand they may become worn if you hire a vehicle for a longer period. Should this happen, simply contact your nearest hire station and we will replace them.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We hope you enjoy your journey, but should the worst happen, we are here to help. If you are involved in an accident, please:

• Call the emergency services

• Call our breakdown helpline

• Write down the names and addresses of anyone involved, including witnesses

• Make sure it’s safe to leave your hire vehicle

• Complete the accident form in your rental agreement paperwork or contact your hire station

• Don’t get your hire vehicle repaired without speaking to us first. This is so we can make sure the vehicle is repaired to the highest standards by a manufacturer or authorised repairer.

When you hire a vehicle with us, you automatically receive breakdown assistance in case something goes mechanically wrong. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support. Find out more.

We want to make sure everything is perfect for you, so we are behind you every mile of the way. Discover more about your protection options . Drive safely and enjoy every second of your journey.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

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