Our service teams are happy to help you in any way that we can. If you have a specific question, first try using the search bar for an answer.  If the article you find does not fully answer your question, or you would like further assistance, you will be provided with an opportunity to contact us through e-mail or telephone with the correct department based on the question you are asking by using the icons at the bottom of the article during office hours.

If you have questions about your reservation or would like to make, amend or cancel a reservation, you may do so on our website, or via phone to our Reservations team using the icons below.

 
If you are currently on rental and need immediate roadside assistance, please refer to the contact numbers located on your rental documentation.

If you are unable to find an answer to your question, and would like to speak with one of our dedicated departments, please click here.

Reservations 

To make, amend or cancel a booking: 33 28 63 01

Budget Customer Service 

Customer support handles questions for completed leases. If you have other questions, please contact the station you intend to rent a car from.

Contact form

You can send a quick question to our customer service via a secure form

Inquiries during the rental period must be directed to the rental station from which you picked up your vehicle.

Request rental invoice

Retrieve a copy of your rental invoice online.

Careers

https://www.avisbudgetgroup.jobs/

Contact us by post

Budget Car Rental
Roskildevej 14
2620 Albertslund

Dispute resolution

We are a member of the ECRCS. If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. These organisations independently review disputes with no additional cost to you. The conciliation service can only help with disputes involving a ‘cross-border’ rental transaction occurring within the European Union or UK – you must be a resident of the EU or UK and the rental must have taken place in a different EU country.

Vehicles from Denmark can be driven in other countries depending on the make and model of the hire car. Denmark does not allow cars to be driven in Eastern European countries and Great Britain only in the countries mentioned on budget.dk. You can simply enter where, when and what date you'd like to pick up and return the vehicle, and you will see the vehicles available for that trip. 

If you are looking to travel between various other European countries, please review the location specific terms and conditions for the country from which you are hiring.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We offer a wide variety of coverage options to ensure complete peace of mind when you are renting with us.

Click through each product to learn more.

• Super Collision Damage Waiver (SCDW)
• Personal Accident Insurance (PAI)
• Windscreen Cover
• Roadside Assistance Plus
• Super Theft Protection

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes. In some locations You can pay using Visa and MasterCard debit cards or Maestro cards. Please refer to our location specific terms and conditions for additional information on payment options. Remember, the name on the card must match the driving licence of the main driver. Someone else can't pay on your behalf. And don't forget to bring your payment card when you collect your rental.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We understand that you may need to amend or cancel your booking for many different reasons. To make any changes or to cancel your existing booking, please visit our website here.  If you have booked through a third party, such as a travel agent or broker, please contact the booking source directly for assistance.

It is important that you have read and understood our cancellation policy which is included in our booking terms and conditions.

If you have prepaid for your reservation, and you had cancelled it at least 1 day before the day your reservation should begin, the refund should be processed automatically. If that is not the case, you can connect with our customer service team  to request the applicable refund.  Please note that any refunds can take up to 5-7 working days to reach your account once it is processed.

To hire a car in Denmark, you need to be at least 19 years of age at the moment of collecting the vehicle and have held a driving licence for at least one year. A higher minimum age limit may apply to certain vehicles.

If you or your additional drivers are under the age of 25, you'll need to pay an extra fee per day. The amount depends on where you hire a car, because the law and insurance terms vary between countries, but you can expect it to be around 100 DKK per day per driver. If the location charges a premium fee, it could cost more. The minimum age you can hire a car also varies from country to country. Under the age of 25, you can hire cars from Group A, Group B, Group C, Group E, and Group I for example. Check out our fleet to find further information about specific categories. 

There is currently no age maximum, so long as you have had a full, valid, licence for at least 1 year. Check the location specific terms and conditions for the country you are renting for more information on age requirements. 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

When you book your hire car online, you'll receive an email confirmation explaining where to return it. You don't need to provide any paperwork when you bring it back, but your rental agreement is useful as it shows any damage that already existed. We will check the vehicle to make sure we are both satisfied.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Pets are allowed in our vehicles with prior agreement from the store you intend to hire from. However, if a vehicle is returned with a messy interior beyond normal levels of wear and tear, it will need valeting so a cleaning charge will be added. This charge varies by location. Your hire station will give you the exact figure or call our reservations team for more information.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We always aim to provide the perfect model for your journey.

If you are unsatisfied with your choice, we will of course try to change it – depending on what's available. If you collected it, simply return it to the hire station. Or if your vehicle was delivered, please call the number on the front of your rental agreement. If we do not have any alternative vehicles available in the category you have chosen, you can also request a paid upgrade to a different category.

What do you desire? Discover our vehicles.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.