Your Vehicle
Unfortunately no, the name on the rental agreement, the "named" or "main" driver, must remain as it has been reserved. Should the main driver be unable to drive the vehicle or pick up the reservation, the rental must be cancelled and re-booked under the new designated name at current pay at location rates. Please note that for any cancelled reservations there may be cancellation fees as set out in our booking terms and conditions.
If the rental has already begun, you may wish to add an additional driver so that another individual can drive the vehicle, however the named driver cannot be changed.
If you cannot find your rental car keys, please first call our agents at the rental agency (listed on your rental documentation) and report the lost keys. Usually, we have a spare key for vehicles in a central storage location, which is then ordered for you by the agency.
Additionally, there may also be times when we need to have the rental car towed by a breakdown service if the keys cannot be secured otherwise.
You will be responsible for any loss or damage to the rental car keys. The amount of these costs depends on the country of rental. Costs resulting from loss of keys, such as towing service and replacement of the keys, must be paid by the customer.
Smoking is strictly prohibited inside all of our vehicles. If we believe that someone has smoked inside the car during the rental period, an additional charge will be applied to cover our added specialist cleaning costs.
If, on the other hand, at the beginning of your rental you notice a cigarette smell, please let the station know and we will provide you with a new vehicle.
We offer theft protection with all our hire vehicles to help pay for the replacement of all or part of your hire vehicle if it's stolen. Should this happen, you will pay a fixed fee. The amount you pay depends on the vehicle you hire and where you hire it. If you'd rather reduce or not pay this fee, you can
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Don't worry. Call the 24 hour Freephone emergency breakdown helpline provided in your rental agreement and we will come to help. No matter when or where, we will be there. Please note that breakdown assistance will not cover every situation. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support. Find out more.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We always check our hire vehicles thoroughly but in case you find damage that is not marked on your rental agreement, please let a member of staff know or call us as soon as possible after collecting it so that we can amend your paperwork accordingly. Our number can be found on the front of your rental agreement.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Already planned a trip? Check your booking.
We always aim to provide quality vehicles in premium condition. On the rare occasion you are unsatisfied with the condition of your vehicle, we are happy to help and will of course change it if necessary. If you collected it, simply return to the hire station. Or if your hire vehicle was delivered, please call the number on the front of your rental agreement. If you feel that your vehicle is not safe to drive, please call the roadside assistance number printed on your contract.
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We always aim to provide the perfect model for your journey. If you are not satisfied with your choice, you can change it during your journey. Simply visit the nearest hire station and we may exchange it, depending on the availability of other vehicles. If your hire car has a fault, we will of course make it our priority to provide another vehicle.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes! Simply go to your nearest hire station with the additional driver(s). Every driver must be present and your additional driver(s) will need to show their driver's licence. Adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then. To get more information about additional drivers please take a look on our website.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Already planned a trip? Check your booking.
In the rare event that a service light comes on during your rental, please contact our roadside assistance team using the number provided on your rental agreement and we will arrange a vehicle exchange. We apologise for any inconvenience that this will cause.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Already planned a trip? Check your booking.
Breakdowns, however unlikely, may happen but don't worry, we won't leave you behind.
If you need to call for roadside assistance, you must only call us or our roadside assistance provider. Contact details can be found on the first page of your rental agreement, or inside the vehicle.
Don't worry if you do not have our Roadside Assistance Plus. We offer 24 hour emergency breakdown assistance in case you have a mechanical breakdown or are involved in an accident. No matter where or when, we will be there. Please note that our standard breakdown assistance will not cover every situation and additional charges could be also added to your final invoice. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Your hire car will run on either diesel or petrol. Or if it's a hybrid, petrol and electricity. It depends which model you choose. But always remember to refill your car with the right type of fuel. If you're in doubt, check your rental paperwork for the fuel type or call your hire station whose number is listed on your rental agreement.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We always aim to provide the perfect model for your journey.
If you are unsatisfied with your choice, we will of course try to change it – depending on what's available. If you collected it, simply return it to the hire station. Or if your vehicle was delivered, please call the number on the front of your rental agreement. If we do not have any alternative vehicles available in the category you have chosen, you can also request a paid upgrade to a different category.
What do you desire? Discover our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Your rental contract, or rental agreement, is the most important document when renting a vehicle. This contains all of your personal information, selected products, quoted price, important information regarding your vehicle and rental locations, and many key terms and conditions. It is very important that you become familiar with your rental agreement for your understanding and safety. You will understand what you should be charged and when, as well as important rules for using one of our hired vehicles such as what to do if you've had an accident or who to call if your vehicle has broken down.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We always check all tyres during the pre-rental inspection, so the tyres on your hire vehicle should be in a safe condition. However, we understand they may become worn if you hire a vehicle for a longer period. Should this happen, simply contact your nearest
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We hope you enjoy your journey, but should the worst happen, we are here to help. If you are involved in an accident, please:
• Call the emergency services
• Call our breakdown helpline
• Write down the names and addresses of anyone involved, including witnesses
• Make sure it’s safe to leave your hire vehicle
• Complete the accident form in your rental agreement paperwork or contact your hire station
• Don’t get your hire vehicle repaired without speaking to us first. This is so we can make sure the vehicle is repaired to the highest standards by a manufacturer or authorised repairer.
When you hire a vehicle with us, you automatically receive breakdown assistance in case something goes mechanically wrong. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support. Find out more
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
