How can we help?

The below numbers are free from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.  



To make, amend or cancel a booking:

0808 284 0014

Reservation Avis Preferred customers 

To make, amend or cancel a booking:

0808 284 0163

Avis Preferred members only:


Customer Services

For after-rental care:

0808 284 6666


Avis Preferred Updates

If you would like to update your Avis Preferred profile, please email:


Breakdown Assistance - Lines open 24/7

0800 200 888


Avis Flex (long-term rentals)  

0808 284 0082 (Personal)

0808 284 7733 (Business)


Avis Prestige - hires within the UK only


Personal Accident Insurance (PAI) Claims

0345 602 9429


Request rental invoice

Retrieve a copy of your rental invoice online.




Consumer press enquiries


Data protection / Information enquiries direct from law enforcement


High risk or custody enquiries

+44 (0) 7557 172 527


Contact us by post

Avis Budget House
Park Road, Bracknell
Berkshire, RG12 2EW
England, UK


Dispute resolution

We are a member of the British Vehicle Rental & Leasing Association (BVRLA). If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. These organisations independently review disputes with no additional cost to you.



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